UK retail-and-distribution-sector IT company VoiteQ announced earlier this week the implementation at Sainsbury’s of a voice picking solution based on technologies from VoiteQ and its partner Vocollect.
At three of Sainsbury’s distribution centres, the existing warehouse management system has been interfaced with Vocollect Talkman devices using VoiteQ’s Voiceman middleware.
The Talkman is a wearable voice computer with a headset and microphone and a wireless network connection. No longer needing to use paper-based pick lists to determine the items to be picked and prepared for dispatch, the picker now receives spoken instructions providing the required details (location, item, quantity). The picker can then respond vocally with the verification of the product and quantity he’s picked.
Despite only recently implementing voice we have already seen significant benefits – accuracy has improved by over 1% to 99.99% and productivity is anticipated to increase by the end of 2008. We have made a significant investment in this new system, but believe with this increase in efficiency we will quickly attain our return on investment.
Nick Symmons, Head of Supply Chain and Convenience Systems, Sainsbury’s.
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